Belfast: 02890 388 388 / Derry: 02871 87 87 87
3 Wellington Park, Belfast / 22 Clarendon Street, Derry
Contact

Complete Accident Repair Service For Innocent Drivers

About our accident repair service

We expertly handle your vehicle repair without any stress or cost with our trusted repair network

At Impact-NI, we’ve dedicated over a decade to becoming Northern Ireland’s leading accident management service. When you’re involved in an accident that wasn’t your fault, your vehicle deserves more than just a repair – it needs comprehensive restoration to its pre-accident perfection.
Our promise is simple: complete, stress-free vehicle repair without any cost to you. We provide 24/7 support with a comprehensive approach that puts you first. Unlike traditional repair services, we offer you flexibility – work with our trusted network of certified repair centres or choose your preferred garage.
Our commitment to excellence is uncompromising:
  • Genuine parts
  • Certified repair technicians
  • Guaranteed workmanship
  • Full insurance communication management
  • Transparent, documented repair journey
From the moment you contact us, we handle everything. Vehicle recovery, detailed repairs, insurance paperwork, and delivery – all managed with exceptional care. We don’t just repair vehicles; we fight for your rights and deliver results that go beyond your expectations. While working alongside a local Law Firm at all times, that endeavours to achieve the highest compensation pertaining to your injury & other losses. You receive 100% of your personal injury claim.
With Impact-NI, you’re not just getting a hire & repair service. You’re gaining a dedicated partner committed to restoring your vehicle and your peace of mind and receiving everything you are entitled to.

Repair Your Vehicle at Zero Cost

When you choose Impact-NI, you pay nothing for your repairs. We work directly with insurance companies to:
  • Deal with all payment negotiations
  • No insurance excess to pay
  • Manage paperwork and claims
  • Provide comparable replacement vehicles
  • Ensure zero out-of-pocket expenses
Don’t let repair costs add to your stress. Let us handle everything while you keep your money where it belongs – in your pocket.

Why Choose Us Over Direct Insurer Repair?

Insurance companies often restrict you to their approved repair networks, which may not include your preferred garage or vehicle manufacturer’s authorised service centre. They might also insist on using aftermarket parts rather than original manufacturer components to reduce costs. Accident management companies like us offer more flexibility in choosing repair facilities and prioritise genuine manufacturer parts to maintain vehicle value.
Impact-NI
  • Independent assessment focused on your needs
  • Premium repair parts guaranteed
  • Your choice of repair centre
  • Comparable replacement vehicle
  • Personal accident handler
Insurer Direct Repair
  • Assessment focused on cost-cutting
  • Potential use of cheaper alternative parts
  • Limited to the insurer's preferred repairers
  • Basic replacement car (if available)
  • Having to contact multiple departments

How Our Repair Service Works

1. Initial Contact
  • Call our 24/7 helpline
  • We collect all accident details
  • Immediate assistance arranged
Call us on our 24/7 helpline or our office number after your accident. We will collect the accident details and immediately arrange assistance for you.
2. Vehicle Recovery
  • Vehicle recovery from crash scene
  • Secure storage if needed
  • Replacement vehicle delivery

We will collect your damaged vehicle with zero cost to you and provide secure storage if needed. A comparable replacement vehicle will be available for you in the meantime.

3. Assessment & Repair
  • Detailed damage evaluation
  • Repair plan creation
  • Regular progress updates
A detailed damage evaluation will be carried out along with the repair plan created by our partnered repair centre, you will be regularly updated on the repair progress.
4. Completion
  • Quality inspection
  • Vehicle deep clean
  • Delivery to your desired location
Once the repair is completed a quality inspection is performed with a deep clean of the vehicle. Then we will arrange the return location of your repaired vehicle with you.
Had A Road Traffic Accident?

Get In Touch

Contact Now

Frequent Asked Questions about Accident Repair Service

How long do car repairs take after an accident?

The timeline for completing car repairs can vary based on the extent of the damage and our partnered repairer’s workload. In general, most minor repairs can be finished within 3-5 business days. However, more complex repairs involving significant body or mechanical work may take a few weeks. We’ll provide you an estimated completion date when you drop off your vehicle.
Yes, we offer replacement vehicles at no cost to you while your car is being repaired if the accident was not your fault. Simply let our team know when you can drop off your vehicle, and we’ll make the necessary arrangements for you to have a replacement car for the duration of the repair.
Only genuine parts will be used by our partnered repairer, to match the exact specifications of your vehicle or equipment. By using genuine parts, we ensure long-term reliability, safety and insurance.
You are kept up to date through the whole process. We understand that transparency and communication are crucial when your vehicle or equipment is being repaired. Our update process is designed to provide you with clear, timely, and detailed information at every stage of the repair.
All repairs are guaranteed for 12 months, ensuring your complete satisfaction and peace of mind. If you’re not satisfied with the repair, we’ll work with you to address your concerns promptly. This warranty covers any issues related to the repair performed, including any defects in workmanship or the replacement parts used. If a problem arises within this period, we’ll rectify it at no additional cost to you.
Yes, you have the right to choose the repair shop that will work on your vehicle. Normally we would choose the garage based on the location and nature of the damage, you can speak with your dedicated claims handler about your preferred choice of garage for repairs.
In an accident, the at-fault party’s insurance provider is responsible for covering the cost of repairs to the other driver’s vehicle. Our team will work directly with the insurance company to handle the claims process and ensure your car is repaired properly.

The timeline for completing car repairs can vary based on the extent of the damage and our partnered repairer’s workload. In general, most minor repairs can be finished within 3-5 business days. However, more complex repairs involving significant body or mechanical work may take a few weeks. We’ll provide you an estimated completion date when you drop off your vehicle.

Home

Services

- Vehicle Recovery

- Repairs

- Replacement Car

- Personal Injury Claims

FAQs

Contact