Belfast: 02890 388 388 / Derry: 02871 87 87 87
3 Wellington Park, Belfast / 22 Clarendon Street, Derry
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Replacement Vehicle When You Need It Most

Like-for-like replacement vehicle at no extra cost

About our replacement car service

At Impact-NI, we understand that being without your vehicle after an accident that was not your fault can severely impact your daily life. As part of our comprehensive accident management service, we ensure you stay mobile with our comparable replacement vehicle while we handle your claim. We manage everything from initial assessment to delivery, making the entire process seamless and stress-free, the replacement vehicle is typically arranged within hours of your initial contact.

Comparable Replacement Car

We pride ourselves on matching you with a replacement vehicle equivalent to or better than your own. Our extensive fleet includes all types of vehicles, from compact cars to luxury vehicles, ensuring you receive a vehicle that matches your needs and circumstances. Whether you drive a family SUV, a compact city car, a taxi, a premium vehicle, a minibus or a van, our comparable vehicle replacement service maintains your mobility without compromise.
Our replacement vehicles are:
  • Latest models with modern features
  • Regularly serviced and maintained
  • Fully insured for your peace of mind
  • Clean and professionally prepared
  • Fuel-efficient and reliable
  • Available in various sizes and specifications

Full-Time Replacement While Under Repair

Your replacement vehicle is available for the entire duration of your car repairs. Our non-fault accident replacement vehicle service ensures continuous coverage, giving you peace of mind knowing you’ll have reliable transportation throughout the repair process. We maintain close communication with repair shops to ensure your replacement vehicle is available for as long as needed.
Key benefits include:
  • No arbitrary time limits on vehicle use
  • Flexible extension options if repairs take longer
  • Regular updates on your vehicle's repair status
  • Seamless transition between repair completion and return
  • Full support throughout the entire process
  • Guaranteed repairs

Our Replacement Vehicle vs Insurer Replacement Vehicle

Insurance companies often restrict you to their approved repair networks, which may not include your preferred garage or vehicle manufacturer’s authorised service centre. They might also insist on using aftermarket parts rather than original manufacturer components to reduce costs. Accident management companies like us offer more flexibility in choosing repair facilities and prioritise genuine manufacturer parts to maintain vehicle value.
Impact-NI Replacement Vehicle
  • Comparable replacement matching your vehicle's size and class even Coach, HGV & SUV
  • Zero cost to you when non-fault
  • Available to access on the same day of contact - 7 days a week
  • Car delivery and collection at your convenience
  • 24/7 dedicated support team with direct contact numbers
Insurer Replacement Vehicle
  • Limited to basic models regardless of your vehicle type
  • Policy excess fee (depending on your cover)
  • May not be available until the next working day
  • Often requires pickup from specific locations during business hours
  • Limited to business hours and general helplines

How Our Replacement Vehicle Service Works

We’ve designed our process to be as straightforward and efficient as possible, ensuring you can return to your daily routine with minimal disruption.
1. Initial Contact
  • Contact us immediately after your non-fault accident
  • Provide basic details about your situation
  • Discuss your vehicle requirements
2. Swift Assessment
  • Our experts evaluate your case
  • Confirm your eligibility
  • Identify the most suitable replacement vehicle
3. Quick Approval
  • Minimal paperwork required
  • Fast processing of your application
  • Clear explanation of terms and conditions
4. Same-Day Delivery
  • Convenient delivery to your preferred location
  • Complete vehicle familiarisation
  • All necessary documentation provided
5. Ongoing Support
  • Regular updates on your claim progress
  • Dedicated point of contact
  • 24/7 assistance available
6. Simple Return Process
  • Flexible collection arrangements
  • Final inspection at your convenience
  • Smooth transition back to your repaired vehicle

Why Choose Impact-NI for Replacement Vehicles?

Stress-Free from Start to Finish:

Traffic Accident Got You Sidelined? We’ve Got Your Back! From securing a similar replacement vehicle to dealing with insurance. We will manage everything on your behalf.

The Perfect Fit, Guaranteed:

We have upwards of 200 vehicles at our disposal, automatic & manual, to cover all replacement vehicle requirements. A nimble hatchback for urban agility, a versatile estate car for family excursions, a busy & fully prep’d PSV’d Taxi, or a robust van for commercial needs. We’ve got a car for every lifestyle.

Safety First:

Our replacement vehicles undergo regular maintenance and inspections to ensure they meet the highest safety standards. Every vehicle is delivered to you following a 50 point detailing & presentation standard inspection. Resume your day-to-day travels with confidence in a reliable and secure car.

Taxi Services:

We are NI’s leading Taxi Replacement Specialists, with the largest fleet of Ready for Work saloons, hatchbacks, Estate & 9 Seater Taxi Bus’s, Auto & Manual, getting you back to work fast. Experience minimal downtime with our fully fitted & prepared PSV taxi replacement service

Direct Billing to Insurance:

We handle everything with the At-Fault party’s insurance, ensuring you get a comparable replacement vehicle without paying any excess or upfront cost. We bill the At-Fault party directly, limiting your exposure to unnecessary paperwork & liaise directly with your instructed solicitor.

24/7 support:

Accidents don’t follow a schedule, and neither do we. Our customer support team is available 24/7 to assist you in case of emergencies or any questions you may have. We’re here for you, around the clock. We pride ourselves on our service to you with our dedicated staff throughout our offices around Northern Ireland.

Contact Impact Today!

Don’t let an accident slow you down. Contact Impact-NI for reliable and efficient replacement vehicle services. We’re here to make the process easy, so you can focus on what matters most–getting back to normality.
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Frequent Asked Questions about Accident Repair Service

How quickly can I get a replacement car?

Once we confirm your situation, we aim to have the replacement vehicle ready within hours. On average, Impact-NI will have your replacement vehicle fully prepared four hours from instruction, with everything, including relevant paperwork all sorted.
You can use the replacement vehicle provided by Impact-NI until the repairs to your original vehicle are fully completed and it’s returned to you in proper working condition, ensuring you are not left without transport. In cases where your vehicle has been deemed a write-off, you can continue to use the replacement vehicle until a settlement has been achieved.
If your vehicle is deemed a total loss, also known as a write-off, you will receive compensation equal to 100% of the vehicle’s value as assessed by an independent engineer. This valuation is based on the vehicle’s pre-accident market value, ensuring a fair and accurate reflection of its worth.
Yes, at Impact-NI, we strive to meet all of our customers’ requirements and ensure the process is as convenient as possible. The arrangement for the replacement vehicle will be organised with you and your dedicated claims handler.
Once your vehicle is fully repaired or a write-off settlement has been agreed upon, our claims handler will be in contact with you and arrange a date and time with you for a seamless handover.

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